Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. This image from. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Tel: 205.795.6588 Lets pick a winner in every mens college basketball conference tournament. Jackson, MS 39216 March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). . According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Required fields are marked *. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Kimmel says, legally, companies cant just change the rules due to COVID-19. Read more about event statuses. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. If an event is rescheduled or postponed, your ticket will be good for the new date. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Are there rules to follow when attending an event? Please enter valid email address to continue. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. It was no problem canceling New York City hotels. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. By choosing I Accept, you consent to our use of cookies and other tracking technologies. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. StubHub users agree to StubHubs policy on venue health and safety protocols. Yes 2023 CBS Broadcasting Inc. All Rights Reserved. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. 5. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Legal Statement. No problem. All rights reserved. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Unfortunately, not all ticket sellers and venues are making it that easy. Sucker punch in OVC tournament leads to 3 ejections. 100 If they are successful, the defendant pays the legal fees. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Theres a lot happening in the world. The answer is yes, StubHub is legal. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. We'll email you when an event is canceled. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Explain your situation and why you wish to receive a refund. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. You don't throw him out of the restaurant," Rossman said. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. In the past, cancellation prompted a full refund from the online ticket broker. Many events that have been cancelled or postponed are giving patrons a full refund for their money. But these are unprecedented times.. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. No problem. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. It depends on where they got those tickets. Looking to sell? In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Odds & lines subject to change. If you want to receive local news alerts, please download our WPXI News App. In March of 2020 t Viagogo, a tickets marketplace, bought StubHub in February 2020. If sellers had events canceled, StubHub would. But StubHub simply cant afford to play the role of banker. Avoid touching your eyes, nose and mouth with unwashed hands. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Open the SeatGeek app. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Prefer a cash refund instead? ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Terms at draftkings.com/sportsbook. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Not surprisingly, this new policy has been heavily criticized. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Community Rules apply to all content you upload or otherwise submit to this site. In part, thats why theres all the angst. Full buyer Terms & Conditions here. Receive a coupon for 120 percent of your original. The credits are valid through the end of 2022. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. More: Stay up to date on all of MLives coronavirus coverage. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Filled out the block for reason. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. McMillan has had a StubHub account since 2017. EIN: 41-0953924. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. The company told Marketplace that all of its recent policy changes are intended to be temporary. For big sporting events, when is a sellout a sellout? Events that were postponed or rescheduled wont be refunded, Fowlks said. But these are unprecedented times.. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Then theres the question of the legality of the move, beyond any ethical shortcomings. 4. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. You can also follow WPXI on Facebook and Twitter. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Kimmel says its not as hard as you might think. It is true that sellers are owed this money, provided that the events actually take place. After a canceled event, StubHub charges the seller for the amount collected. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Tel: 251.432.1600 Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Log in to your StubHub account and click or tap Profile then Orders to view your event status. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Learn about careers at Cox Media Group. We will process the refund to your original payment method within 5 days. 2. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Your email address will not be published. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Your donation today powers the independent journalism that you rely on. YouTubes privacy policy is available here and YouTubes terms of service is available here. 2023 Minnesota Public Radio. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. There is no place on the website that says you have a time limit, but you do. Seamlessly, a full refund will be reimbursed to your account. How are others in the industry handling this? According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Learn more about disclosing health and safety requirements on your listing. StubHub's return policy is called the "FanProtect Guarantee". Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The Associated Press. StubHub will offer refunds for canceled events but not postponed events. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Suite 204 | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. The credits are valid through the end of 2022. Those will be paid out by the end of May. Your email address will not be published. StubHubs return policy is called the FanProtect Guarantee. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. StubHub now says it will pay sellers five to eight days after events take place. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Get browser notifications for breaking news, live events, and exclusive reporting. It doesn't look like the case has officially seen the courts yet. But is StubHub legal? StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Unless you want a refund). SBNation.com. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. If you sell they will reduce or waive the sellers fee. Customer service all the way to your seat, 2000-2022 StubHub. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. But when it came to the current situation, it didn't honor the deal, the suit claims. . With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Thats everything that we can tell you about StubHubs returns and refunds policy! Customers can choose to keep their credits if they like. StubHub will refund your money if an event is cancelled or moved. And new figures show more than half of ticket holders still haven't gotten their money back. Coupons can be applied to one or multiple StubHub. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Suite 1800 Financial Center If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. You might noticed something is missing. Viagogo, a tickets marketplace, bought StubHub in February 2020. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Worth to consider! For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. And StubHubs award-winning customer service is on standby to help with any issues or concerns. To enjoy unlimited access to our journalism, subscribe today. News provided by The Associated Press. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Did you find it helpful? AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? But, unfortunately, most are canceled for now due to the coronavirus.
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