When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. It will go through a complete power cycle. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. The passcode is your 4 digit PIN. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. LITTLE ROCK, Ark. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Only qualified consumers with documentation proving eligibility may enroll. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Click the Edit account button by the email address whose password you want to change. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. You must opt-in and choose an eligible ACP service plan. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Only eligible consumers may enroll. Your household can receive only one Lifeline and one ACP benefit. Taxes and fees included with service plan pricing. You can apply your ACP discount to any available enTouch Wireless service plan. Unlimited does not mean unreasonable usage. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Find your state-specific qualifying information here! Enter your mailbox number (area code and phone number) . Here's Verizon's SIM unlock policy. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. Only eligible consumers may enroll. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Click here to enroll today to see if you qualify! The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). The password is the last 4 digits of that sim card. You deserve the best phone and the best service! Need Assistance? NOTE: Your account will need to be in good standing in order to proceed. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. 2. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. Your account number can be found in the top right corner of any bill or by logging into your online account. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. You can also opt out of data. Taxes and fees included with service plan pricing. Unemployment/Workers' Compensation benefits statement. You can apply your ACP discount to any available enTouch Wireless service plan. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. Here's a look at all the features you can get with a free Budget Mobile cell phone: Free popular features such as Caller Id, Call Waiting and Voicemail. International calling does NOT include text messaging, picture messaging, or video messaging. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Rates do not include taxes & fees, where applicable. Offerings vary by state. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Premium Channels; TiVo; TiVo Stream 4K; . When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. If you want to apply for ACP service only, please call 888-294-9465. Create an Account Access and manage your account with ease, all in one place. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. B11. You must use your phone to continue to receive service. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). Taxes and fees included with service plan pricing. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Learn more about Lifeline and qualification. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. International calling does NOT include text messaging, picture messaging, or video messaging. Lifeline plans and benefits may be maintained without enrolling in the ACP. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. If you already own a phone, you could also bring your own device to EnTouch Wireless. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. OFFERS MAY VARY BY STATE and service may not be available in all areas. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. Let's Chat. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Social Security benefits statement. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and.
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