I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. That is why I referred to the question that was asked to you before on May 31st. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Rated Accounts by State The record count for state and account rating are automatically added. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. When you start a create a new report, simply click to start with a clean screen. Has any code been used with your org? I am the Trailhead Baby! Ensure Agents have access to Knowledge when viewing a Case." Below are tips and gotchas for each report / dashboard.
Expert Tips on Getting Your Billing Superbadge - ITequality Case organizers think about the language. I started the whole of the following steps in this section with the objective of creating a macro. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. (Hint- search in setup for "support process". I even tried to create a new playground and start over (that only made things wose). Use the search o. Hello! I'm stuck on Challenge 6, creating the macro. I was creating 'wrong queue' queue . Still stuck? Hope this solves it for you too. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Module. I was convinced I was missing something and racked my brains over it. Hi,Oh I got it! Good! Let's do this. Could you shoot over a few screenshots of what you have? Thanks! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Ensure you create the Cloudy Weather Resolution automated action. I'm chasing my own tail. If you did them recently, try not to leave it too long to attempt this superbadge. Thanks for your time! Even after setting up support proc and presence status. I'd try again since Trailhead had issues yesterday. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Are you sure you want "email to case"? Something a little odd- Have you added the chatter feed/publisher to the layout? Anyone have any idea? It's a picklist. Did you check the values? Its upsurd. Checkboxes: Missing 3 that should be checked. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Does somebody have a thought? I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed.
Help with Superbadge Service Cloud Specialist step 4 Search for an answer or ask a question of the zone or Customer Support. {!Case.OwnerFirstName}, Ursa Major Solar. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). I have the same problem, I have the same problem, could you solve it? I have created and recreated the Cloud Technical Team support process more times than I can count. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. +12,700 Points +300 points. I'll take a look as soon as Trailhead is back up! I've been stuck on this error message for two days! Processes. Also when i click on Overflow Assignee no records found window pop up. Ensure you create the Cloudy Weather Resolution automated action. The simple things Hey, i'm on challenge 3 and almost done. Ensure Entitlements are visible on Cases in Lightning. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. but i don't know what is next step? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Do share more like this. Back to the superbadge. We recommend using a new Developer Edition (DE) to check this challenge. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. hmmm You do not want to enable all of the checkboxes. Click on the category and note the "group unique name" - verify that it is Billing_Topics. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. These are instructions on the types of rules you need to make. It has to be so simple. Install the unmanaged package from the prework if you haven't already. *must be completed in lightning experience*1. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I can't figure out what this error means. read more, Youre going to think Im totally pathetic for writing about this!!! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) . I have read every message I can find and have double and triple checked everything I can think of. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Thanks so much for responding. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. MVNO Providers3. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. You signed in with another tab or window. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Will you be able to guide me? on 6th challenge. I kept that particular module open one on screen while I walked through this step. 43 are for Admins. Thanks @ Tarik, the directions states to create two roles, which I did. I removed those and then the trailheadapproval was there. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Something is blocking the challenge checker from fully running. Look at the page layout again- there is another item you will need to add. You have to make the article "Linking SP-100 to SP-200" visible to everyone. That is frustrating!
Service Cloud Specialist Superbadge - YouTube Or "on demand email to case". Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure you set up the routing for Advanced Cases properly. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Very helpful, thanks for the information! New Profile button, instead of hitting the Clone button on the Technical profile page. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Processes. Thanks. 3. I've no clue what more I need to do to complete this challenge. Trailhead Baby, THANK YOU SO MUCH!. Take a break, grab a snack, and watch this video. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Did you start with a clone of the correct profile? Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Some changes are done at Challenge 2. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Copyright 2000-2022 Salesforce, Inc. All rights reserved. It still gives me the same error that it isn't found. Ensure Agents have access to Knowledge when viewing a Case". I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." "Im not able to add instructions in the macro. Grab a pen and paper. I am going bananas here. Is knowledge.* On the lightning page layout? I'll keep checking if I missed anything. privacy statement. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. hmmm It has been a while, but I believe that just the "standard" profile is what you need. My brother has started to play with me! This way, I can take a deeper look. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Sign in (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Telecom Billing System2. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. The free lemonade offer worked! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Save & Activate.That helped me clear that error. Hello Trailhead Baby! to your account.
LWC Specialist Superbadge : Guide to Challenges - gigminds Start in setup. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. How can you update it as status field is inactive dring recording procedre? Select edit page4. Cloudy Technical Team is correct name wise for both the record type and the process. I just finished the superbadge. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Your help is needed! Did you perform any particular action to get the email available on the console ? This comment has been removed by the author. I am glad that you figured it out.
Tips for Passing the Service Cloud Specialist Superbadge There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Luckily, the macros module was very fresh in my mind. I also got this error. Service Cloud Specialist Superbadge - 4,5,6,7. Making dinner for Mom! Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. E.g.
Trailhead Superbadge: Data Integration Specialist - Forcetalks Tonight's challenge involves the creation of two processes. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'.
Service cloud specialist superbadge challenge 2 solution Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. If you haven't taken the Onmi Channel module yet, now is a good time! The challenge says "add the option for agents to compose emails within the console while looking at a case". All reactions.
Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Selling with Sales Cloud Specialist Superbadge - YouTube Could you share a bit more details on what you have done for this step? Make sure that the correct date range is selected. This is my journey- a normal kid by day- a Trailhead explorer by night. I was very impressed by this post, this site has always been pleasant news. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Sounds like you need, The instructions mention that agents should be able to decline requests. Enter the billing service credentials in the custom setting. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. But not able to finish this challenge . I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Thank you! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Could you suggest how to troubleshoot it ? I am getting this below error. I have to double check the directions, but I believe that you just have to add a few values. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Even clicked edit and save for the profile after changing console settings. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Help with Superbadge Service Cloud Specialist step 4. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Leave a comment for the Trailhead Baby! Hi All,Im struggling to complete challege 6. If you are short on time, start around the 20 minute mark. please help. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. This is so annoying. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Yes you do. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. No. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Trying new things- my baby brother practiced crawling through a tunnel. I resolved the issue, by deleting the Billing profile and recreating it using. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Right now he' taking a nap.so I'm off to edit some reports!
If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. This comment has been removed by the author. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task.
"Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Could you share what you have for your dashboard/report/etc and I'll take a look! Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). (jealous? Hi fixed it. Glad you solved the problem! My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Ask Question Asked 2 years, 8 months ago. here is the complete guide for designers that will increase your knowledge. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I am not sure what I'm doing wrong? I am right now @ step 6. hope to finish the superbadge now soon.!!! If yes, this was created in the wrong place. Rated Accounts by State The record count for state and account rating are automatically added. THANK YOU! Excellent article and with lots of information. We can't find a field called 'Question Long Text Area'. R&D, A project with Daddy: My favorite daily process! It was an interesting project, and I wanted to share some lessons learned from . "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. thanks a bunch. Why the change of heart? Look at the page layout and enable knowledge. How frustrating! Open a Case in the service console.2. took me 2 hours to undersand that, and without your comment I could have been there forever!! Ensure you set up the routing for Advanced Cases properly. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Thanks. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help.