how do i report a downed comcast line?

A drop-down list appears. Press question mark to learn the rest of the keyboard shortcuts. Thank you! how do i report a downed comcast line? - tourdefat.com https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We have all the tools to help with your cable line and make sure it gets taken care of. Click Continue. Contact Us | Comcast Business Support You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Who do you call for a downed cable line? Make sure you are signed in with your Xfinity credentials. Question: Does Comcast Hve To Repair A Cut Cable Line Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help I am an Official Xfinity Employee. 70% of power outages are caused by major weather. For immediate assistance, check out the Xfinity Assistant. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Step 1: Inquiry. How do I report down a cable line? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. God forbid this huge company actually provide a phone number where you could talk to someone. Electric Lines that run from the utility pole to your residence. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Hi, @user_af7a95. In the top right corner, you'll see a little chat icon near the bell icon. to Call your mayor's office. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. It has been severed months ago and left hanging. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. If youve got a free afternoon, you can run the cable yourself and save some money. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Hope this helps you out. Report it as a hazard to your local PD, maybe they have a better contact. Please call this number (855) 307-4896 to set up your service. Thank you so much Anthony for sending us over those details and the Modmail. ET. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I am a bot, and this action was performed automatically. Thank you for reaching out to the Digital Care Team. Report Issues with Your Xfinity Services - Xfinity Support For immediate assistance, check out the Xfinity Assistant. Throughout our history, DISH has always put customers first. I would like to report down wires in my back yard for the second time. Thanks! There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Comcast: Cable wires are hanging very low across our - GetHuman The easement at my back property line has poles with electric and utility lines. We have made changes to keep employees safe so response and call times may be longer than usual. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. The channel and its live streaming world news is available . Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Create an account to follow your favorite communities and start taking part in conversations. Then, to let us know why you're calling, say Line is down.. Warn others to stay away. Can you direct message your name and address? We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the IP address resides on the Comcast network. 5. Two delivery trucks have had close calls recently. Emails sent with an attachment cannot be processed. Don't worry, we'll never do that as it might cut into our profits for the quarter. Thanks! How do I get Comcast to come deal with this? How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. For more information, please see our I can't get into my property because the line is blocking the drive way. My electric company has been out already and have told me that it is Comcast's issue. Verizon Customer Service - Contact Us | Verizon Help Center and Support Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. and our I called on 7/20/21 to report this issue and no-one has been to fix the wires. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Downed/hanging electrical wires - who to report to? | Universal Hub Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words An official employee, such as myself or whoever is first available, will respond. We have made changes to keep employees safe so response and call times may be longer than usual. Emergencies and Safety | Consumers Energy I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. An official employee, such as myself or whoever is first available, will respond. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Should you experience further issues, please create a new post. In the top right corner, you'll see a little chat icon near the bell icon. With our new Xfinity support chat, you do not need to input the name of a person. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). A drop-down list appears. How to report a downed wire if I'm not a customer? If you have questions about your services, we're here to answer them. X | `>`. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. We've had a downed wire touching our building for about two months at this point. Contact Us | Comcast Business Support Click the "New message" (pencil and paper) icon, 3. An official employee, such as myself or whoever is first available, will respond. Call 911, which will get the FD out to asses the wire (s). Cloudflare Ray ID: 7a2ad44e3df86ef8 Your IP: Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The tree and the cable are both on the grass verge next to my property. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Sky News is a British free-to-air television news channel and organisation. Low hanging main line cable | Comcast Business Support Community You can contact 811 to get utility lines marked. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Click to reveal Report an Outage | PECO - An Exelon Company - PECO Energy Company Please contact the moderators of this subreddit if you have any questions or concerns. Report an Issue - Xfinity Support Please send us a PM with your first and last name, as well as house numbers to your service address. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Select Start Troubleshooting to begin your modem restart. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. We have made changes to keep employees safe so response and call times may be longer than usual. I hate to hear this has been your experience and would love to investigate this for you! Thanks! That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Rod Furlan is a crook and Thief and should be held accountable. They have been hanging very low for over a year. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. It is to be expected when weather conditions are severe. Can you direct message us your name and address, please? It's infuriating. How to stay in touch with Verizon during an emergency Welcome to the Xfinity community! Make the report to that person.. -You are responsible for the "mast," the . Report unburied cables, exposed wires, or downed lines - AT&T 1. How to report a down or damaged CenturyLink line. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. We've had a downed wire touching our building for about two months at this point. I am extremely frustrated this issue has not been of the upmost importance to your company. When should we expect this to be corrected? Downed Power Line. This website wants shut The wires at my rental property are on the ground. Hello @ryanray.rr81 and thank you! Choose the option that best describes your situation. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Call 800.288.2020. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. You can also request a call at a time that fits your schedule. How does cable internet get to your house? You aren't allowed to. Comcast Xfinity problems in the last 24 hours. Not a word either by phone, email or through the support chat since then. Our community is your official source on Reddit for help with Xfinity services. If you smell natural gas or see downed power lines please do NOT use this page. . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Wires down in your yard: Who is responsible? - ABC27 Help and Support Topic | Comcast Business Support I'll bring it to the attention of a board admin, I know that doesn't do you any good now. It may be used in setting the FCC's priorities for regulating companies like Comcast. Thank you for bringing this issue to our attention. I have called multiple times but I don't have an account so it won't let me through to talk to someone. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Report a downed power line - Pacific Gas and Electric Company came out and verified that it isn't live. Press Enter to send it. Remember: This number is just for unburied ground cables. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. #iworkforComcast Include the words "Firewall Investigation" in the subject line. Stay put and call 911. Hello @user_300363 and thank you! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Xfinity Outages | CableTV.com Eastand Royal - Vice President of Customer Experience - LinkedIn Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone In order to get started can you please send me a Modmail message with your full name and service address? A recent storm brought down a tree which took down one of the above ground cables by my house. A coaxial cable is capable of carrying current. how to report downed wires | Xfinity Community Forum Responsible . I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Press Enter to send it. Type your message in the text area near the bottom of the window. Don't touch a downed power line or other equipment. This website is using a security service to protect itself from online attacks. Then, call PG&E at 1-800-743-5000. Why is my Xfinity Cable box stuck on boot? Then Call Us. the chances of Comcast having their act together enough to even . @XfinityThomasChow long does it take for someone to reply? Do what's best for your business. In the aftermath of a major storm, be aware of hazards presented by downed power lines. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. New comments cannot be posted and votes cannot be cast. How do you fix an exposed wire without electrical tape? I hope youre having a great week so far! I called but only received voice mail. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Comcast Xfinity Outage Map. Welcome to the Xfinity community! I suspect it's an old wire). How do I talk to a real person at Comcast? We have made changes to keep employees safe so response and call times may be longer than usual. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Please send us a direct message to "Xfinity Support" with your full name and address. We can assist you with getting a ticket opened to let our amazing local team know. Hope this helps you out. Reporting this to comcast seems to be a problem. Dial 333 to get connected to a customer service representative. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Privacy Policy. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report Downed cable line | Xfinity Community Forum Privacy Policy. Stay at least 35ft away from any downed wires during cleanup and other activities. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. You will need to contact a tree trimming service yourself. I really appreciate you being a member of the Comcast Family! I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Our community is your official source on Reddit for help with Xfinity services. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. How to Reach a Real Person at Comcast/Xfinity. Call 800.288.2020 . The tree and the cable are both on the grass verge next to my property. Don't touch anything or anyone in contact with a downed power line. That person will tell you who the city's contact is in the Comcast governmental affairs office. That's not what we want to see! up. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Report it online using Xfinity Assistant. Thanks. Get in touch with Comcast Business. Then, call PG&E at 1-800-743-5000. Sky News - Wikipedia For immediate assistance, check out the Xfinity Assistant. Our community is your official source on Reddit for help with Xfinity services. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Downed Wires | Baltimore Gas and Electric Company Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? For more information, please see our Let us know. Id give them a ring. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. View the Xfinity outage map and find out when an area will be back online. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Please help before someone gets hurt. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Its important that you dont exit the vehicle unless youre in imminent danger. Write your 17-digit account number on the "For" line of your check or money order. Discussion. How much notice do you need to give Comcast to cancel? Let us know. Contact Customer Service at (800) 391-3000. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Where on your property are the lines down on and would you consider them a safety hazard as of now? Xfinity Status Center - Check for Service Outages In Your Area Genius. 3.) I have followed these instructions and sent the private message on 6/1/21. We truly appreciate you taking the time to reach out to let us know about a downed wire. Thanks. We're sorry that didn't solve your issue. Sound the horn, roll down your window and call for help. I need someone to come out and fix it. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Say "No account." Filing a report of a low hanging cable? - Google Groups Woman battles Comcast over downed line - WSAZ Please contact the moderators of this subreddit if you have any questions or concerns. It's a hazard to pedestrians and vehicles! Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Press Enter to send it. Let us give you a call as soon as an agent is available. Contact Us - Customer Support | DISH It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 This option is available 24 hours a day, 7 days a week. If the center conductor of the cable is solid copper, it carries it quite well. Tips in case of an outage What if my power is out? Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Click Continue. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Call BGE at 1-877-778-2222 to report any downed electrical lines. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I really appreciate you being a member of the Comcast Family! STAY AWAY from downed power lines. Select Restart Modem to begin troubleshooting. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Hello there! I also appreciate you taking a moment out of your day to reach back out to our team! It's not the power line and I don't think it's the regular cable either because there's no service outage. I explained this to the rep when I called to cancel. New comments cannot be posted and votes cannot be cast. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Can you please send us a Modmail message with your first and last name and full address? The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Asking on behalf of my place of business. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. How to File a Complaint Against Comcast - Your Options - FairShake Thank you for reaching out to our forums community, its great we can connect this way! 2 1 RR ryanray.rr81 Visitor 2 Messages DO NOT TOUCH downed lines or anything they are touching. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have a downed line in my front yard. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. . I think it may be the original phone line. Contact Comcast and let them know of the down landline problem. First Call 9-1-1. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Jacksonville, Florida Area. Stay at least 10 feet away from the wire and secure the area to keep others away, too.