aec russells hall hospital

Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. It is great to hear that you received excellent care and treatment in the Emergency Department. We are continuing to monitor progress against these. What we found is summarised within the overall summary. Tell us what was good and what could be improved, say thanks or call for change 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical The trust took immediate steps to put this right. There are no community services for inpatients or children and young people. Share your experiences of UK health and care services, Default You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). review titled Amazing staff can't thank them all enough! They didnt look to see what information had been recorded but asked what my symptoms were. 4 years ago, I attended this unit after a visit to my gp. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. This condition related to the provision of specialist medical in reach and support into the emergency department. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Our rating of services stayed the same. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Patient Experience Team. Russian minister laughed at for Ukraine war claims. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. The BBC is not responsible for the content of external sites. I wouldnt hesitate to re commended Russells Hall to give birth in. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. No rating/under appeal/rating suspended The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. We spoke with 44 people who were using the service or their relatives. Even the food was great! Your lovely comments have been shared with the AEC team who will be delighted to receive them. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. The hospital states this is the largest donation in Russell Medicals history. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. I'm so glad we've chosen Russells Hall as our hospital to give birth in. The services are multidisciplinary and include nursing staff and allied health professionals. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. We provide healthcare in hospital and the community. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Russells Hall Hospital 3 years ago. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Cant fault the staff and the service. Published AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Any other browser may experience partial or no support. 8 June 2012. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Some patients with suspected sepsis were not identified or managed appropriately. All rights reserved. We spoke with 22 members of staff of various roles and grades. This review has been completed in response to the trust confirming that they were now compliant with this standard. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Russells Hall Hospital The Russell Legacy Project will be located on the hospital campus in Alexander City. The numbers of reporting radiographers available could not meet the reporting demands of the service. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. Russells Hall Hospital Accident and emergency The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Published These send information about how our site is used to a service called Google Analytics. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Bus operators. Out NHS is amazing all staff were professional and amazing. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Our rating of safe was Inadequate overall. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. the service is performing exceptionally well. In 2011/12 33,000 ambulances turned up at our Emergency Department. Your staff could not have been more professional or efficient. nhs.uk Mill House Coffee is []. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Our inspection of the trust covered only this hospital and community services. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Our hospital brings together high-tech state-of-the-art technology for improved We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Learn more. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Dudley Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. DY1 2HQ, Posted via Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. skip navigation For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. West Bromwich, The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. Located in the main lobby of Russell Medical. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Stourbridge, For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. 15 March 2011, In Published Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Wed also like to use analytics cookies. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. During 19/20 there were three CQUINs for SDEC. Who has Care Opinion told about this story? Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Pensnett Road, Dudley, West Midlands, DY1 2HQ Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Acute Medicine Department - The Dudley Group NHS Foundation We found that people's complaints and comments were taken seriously and escalated when appropriate. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. This is not my first experience of this hospital not checking information relayed to them by 111. Your information helps us decide when, where and what to inspect. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. AEC was well run and escalated patients that they couldnt manage. Bed & Breakfast []. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. At least one standard in this area was not being met when we inspected the service and We use this information to improve our site. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Staff we spoke with did not realise this. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Full blood test, chest X-ray and seen by dr for my results within 3 hours. The BBC is not responsible for the content of external sites. What's the least amount of exercise we can get away with? Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Outpatient services are also provided at the Corbett and Guest hospitals. The electronic tracking system did not allow for patients to be easily located within the department. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Care records were still not always written and managed in a way that kept patients safe. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! You can search by name or top speciality. The firm said it had complied with the order and the safety of staff and patients was its top priority. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. On the first floor is a 30-bed short stay ward. For more information on ratings, please visit medicare.gov. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Also thank you to the lovely staff of russells hall A&E. We saw that a number of improvements had been made to the diet and fluids that people received. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. How could this website work better for you? Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. NX West Midlands. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. The trust has responded well to the Keogh review in 2013. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, You can search by name or top speciality. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - The senior led team will review you on a daily basis, including weekends and bank holidays. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Care records were not always written and managed in a way that kept patients safe. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. the service is performing well and meeting our expectations. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Staff were unable to describe what fit to sit meant or any criteria for this assessment. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. The trust have worked with us and have kept us informed of developments and changes. The service made sure staff were competent for their roles. You canread more about our cookies before you choose. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Some patients with suspected sepsis were still not being identified or managed appropriately. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The hospital is south 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. To call the information desk from within the hospital, dial extension 7081. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. We don't rate every type of service. People told us that they were given choices about meals and drinks so that they received things they liked. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. We have 11 permanent physician associates and one rotational physician associate in our department. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Russells Hall Hospital All the best and take care. Staff assessed and monitored patients regularly to see if they were in pain. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. The emergency department (A&E) is busy and overstretched. We are continuing to monitor progress against these. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. there are some services which we cant rate, while some might be under appeal from the provider. With his familys legacy gift, this vision will become a reality, said Peace. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS After firstly being admitted with a cellulitis infection in my left leg 3136/3139) Vikki Thompson, AMU (ext. I was induced after the consultant identified a large amount of fluid around my baby. financial benefits and cost savings for hospitals, and often for patients too. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Our rating of effective was good overall. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Who has Care Opinion told about this story? You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Staff were not always using clinical judgement alongside NEWS scoring criteria. There are six bands within the monitoring system so this Trust had a relatively lower risk. There's no need for the service to take further action. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Outpatient services are also provided at the Corbett and Guest hospitals. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. One person we spoke with said, 'I have no complaints about this hospital. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Patient Experience Team. Pensnett Road, Dudley, West Midlands, DY1 2HQ. There were areas of poor practice where the trust needs to make improvements. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. Russell Medical has been accredited by The Joint Commission since 1959. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Rowley Regis, Almost 12% of people coming to A&E received no treatment, just advice. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. About: The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. The diagnostics service was not up to date with the most recent ionising radiation regulations. Patient Experience Team. Creating a new NHS England: NHS Digital and NHS England have now merged. Visit https://www.careopinion.org.uk WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Staff involved patients and those close to them in decisions about their care and treatment. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Change my preferences the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. we have taken enforcement action. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published We will publish a report when our review is complete. Russells Hall Hospital / Accident and emergency